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Article 1: General provisions

The e-commerce website of ARTISANN, a BVBA CRAYNBERGH with registered office at Lichttorenplein 10 - 8300 Knokke, VAT BE 0455.920.883 offers its customers the opportunity to purchase the products from its online store online. These General Terms and Conditions apply to every order placed by a visitor of this e-commerce website www.artisann.be. When placing an order via the ARTISANN web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance by ARTISANN in writing and expressly.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other taxes or taxes that are obligatory to be borne by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately. The price indication refers only to the articles as described verbatim.

The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Apparent mistakes or errors in the offer do not bind ARTISANN. ARTISANN is only bound to an obligation of means as to the accuracy and completeness of the information provided. ARTISANN only makes artisanal, handmade objects and are therefore clearly different from each other. The photos used on the website are only examples, because each product is different because of its handmade. This is our concept. ARTISANN is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, color, differences, structures, glazes availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.

The offer is always valid while supplies last and can be adjusted or withdrawn at any time by ARTISANN, ARTISANN cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The customer makes his purchase via our website and then enters our shopping cart where he can complete the order with the payment method.

It is clearly indicated that the product that the customer wishes to purchase is handmade and may differ clearly from the photo. ARTISANN Concept is about the imperfect product.

The Customer can choose between the following payment methods via credit card

  • Bancontact
  • KBC Payment
  • ING HomePay
  • BELFIUS direct net
  • iDEAL PayPal

ARTISANN is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and implementation of the agreement

ARTISANN will deliver between 2-5 days. The shipping costs are determined by BPOST according to the ordered weight and size.

The Art objects and fragile works can be ordered or reserved, but will not be delivered. These can only be collected from ARTISANN.

Items ordered through this webshop are delivered in Belgium and the Netherlands. Other countries can be delivered after an email and in consultation with the customer.

The delivery is done by BPOST.

Unless otherwise agreed or expressly determined otherwise, the goods are delivered to the Client's place of residence within 30 days of receipt of the order

Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be immediately reported by the Customer to ARTISANN by email [email protected]

The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the customer.

Article 6: Retention of title

The delivered items remain the exclusive property of ARTISANN until full payment by the Customer.

If necessary, the Customer undertakes to inform third parties of ARTISANN's retention of title, eg to anyone who would seize articles that have not yet been paid in full.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from ARTISANN.

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day "of the conclusion of the contract"

In order to exercise the right of withdrawal, the Customer must inform ARTISANN, Lichttorenplein 10, 8300 Knokke 050 / 73.11.13 [email protected] via an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

To meet the withdrawal deadline, the Customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to ARTISANN, Lichttorenplein 10, 8300 Knokke 015 / 73.11.13 info without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the contract to ARTISANN. [email protected] The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods are for the account of the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied with it, and instructions for use. If the returned product is in any way diminished in value, ARTISANN reserves the right to hold the Customer liable and to claim damages for any depreciation of the goods resulting from the use of the goods by the Customer goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

All returned items are carefully examined. The starting point is that the consumer may only inspect the article as he should in a shop. Returned items may be fitted, but may not be used. When an item has been impaired by the use of the Customer, this will be charged to the Customer. If the Customer revokes the agreement, ARTISANN will refund all payments received from the Customer up to that time, including the standard delivery costs, within a maximum of 14 calendar days after ARTISANN has been informed of the Customer's decision to cancel the agreement. revoke.In sales contracts, ARTISANN can wait with the refund until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the choice of the Customer for a method of delivery other than the cheapest standard delivery offered by ARTISANN will not be refunded.

ARTISANN will reimburse the Client with the same payment method with which the Client has performed the original transaction, unless the Client has expressly agreed otherwise; in any case, the Customer will not be charged for such a refund.

Article 8: Warranty

Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact ARTISANN Customer Service and return the item to ARTISANN at his expense.

If a defect is found, the Customer must inform ARTISANN as soon as possible. In any case, any defect must be reported by the Customer within a period of 14 days after it has been determined. Afterwards, any right to repair or replacement lapses.

The (commercial and / or legal) warranty never applies to defects arising from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 2 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Client proves otherwise.

Article 9: Customer service

The ARTISANN customer service can be reached by phone +32 50 73 11 13, by email at [email protected] or by post at the following address Lichttorenplein 10, 8300 Knokke. Any complaints can be directed to this.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights held by ARTISANN, the Client will owe interest of 10% per year on the unpaid amount in the event of late or non-payment from the date of the default by law and without reminder. In addition, the Customer is legally and without reminder owed a flat-rate compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice. Without prejudice to the above, ARTISANN reserves the right to take back items that have not been paid (in full).

Article 11: Privacy

The data controller, CRAYNBERGH BVBA respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to ARTISANN, Lichttorenplein 10, 8300 Knokke [email protected] If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact ARTISANN, Lichttorenplein 10, 8300 Knokke [email protected]

We treat your data as confidential information and will not pass it on, rent it or sell it to third parties. [In case of transfer to third parties: It is possible that the personal data obtained are passed on to companies that work with us: [specify which persons or categories of persons receive the data].

The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so ARTISANN has no access to your password.

ARTISANN keeps online (anonymous) visitor statistics to see which pages of the internet site are visited to what extent. If you have any questions about this privacy statement, please contact us at ARTISANN [email protected]

Article 12: Use of cookies

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify one machine.

You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Affect of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by ARTISANN to enforce any of the rights listed in these Terms, or to exercise any right therefrom, shall never be considered a waiver of such provision and will never affect the validity of these rights.

Article 14: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of ARTISANN. In the event of contradiction, the present Conditions prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law - Disputes

Belgian aw applies, with the exception of the provisions of private international law on applicable law. The courts of the consumer's domicile are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).